COVID-19 Update:
My shop is open and functioning normally: all products listed are available, and will be shipped in a timely manner. Please note, however, that due to global disruptions from COVID-19, and depending on your location shipping carrier delays are possible.
During all the time that the item is flying from Argentina to your place we'll be keeping you up to date about the shipping news, so you will not have to worry about that. Besides that, you can follow all the DHL movements with the tracking number we will provide you.
If you want to confirm exactly how long it will take for your order to arrive before making your purchase, please contact us for more information.
We would be happy to answer any questions you may have and we will respond to you within 24 hours.
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What shipping company do you offer?
Our items will travel carefully packaged to you thanks to DHL.
Once purchased, how long does it take you to ship an item?
Processing time: between 1 - 4 Business Days at most.
How long does shipping take?
America: 2 - 5 Business Days
Europe: 3 - 6 Business Days
Rest of the world: 4 - 7 Business Days
How can I trace my package?
During all the time that the item is flying from Argentina to your place we'll be keeping you up to date about the shipping news, so you will not have to worry about that. Besides that, you can follow all the DHL movements with the tracking number we will provide you.
Why your need my phone and email?
If we do not find you on the day of delivery, you will receive a notice with the DHL contact. You can contact you DHL to arrange the schedule of the delivery.
Generaly DHL will return the next day, if it cannot be delivered again, they will contact you by phone and email.
Cleaning and care of Mates
My Mates are protected with waterproofing, and varnish. The benefit of waterproofing is that the paint does not skip and can get wet.
As it is a natural "Algarrobo" wood product, I recommend cleaning them with the least amount of water and not using a dishwasher or microwave.
It is important that after using the mate remove the grass and wash it without rubbing it only with hot water and dry it with kitchen paper, to absorb moisture well
Then dry it with a cloth very well and let it finish drying with the opening down. Leaving the weed moist in the mate without using it makes the wood taste ugly and ruin.
These cares will extend the life of your Mate.